Follow the on-screen instructions to set the correct printer port, then select your machine's name. Set the correct printer port on Diagnose and Repair Printer. If My Printer is not displayed on the Start screen, select the Search charm, then search for " My Printer". In Windows 8, select My Printer on the Start screen to start My Printer. Printing does not start even though the machine is connected to the computer using a USB cable and the port named "USBnnn" is selected:
Reinstall the MP Drivers with the Setup CD-ROM or install them from our website. "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the machine. When the machine is used over LAN, the port name of the machine is displayed as "CNBJNP_xxxxxxxxxx". Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s). In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Properties.Ĭlick the Ports tab to confirm the port settings.
In Windows 8 or Windows 7, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Printer properties.
Open the properties of printer driver for the machine. In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes. In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers. In Windows 7, select Devices and Printers from the Start menu. In Windows 8, select Control Panel from the Settings charm on Desktop > Hardware and Sound > Devices and Printers. Log on as a user account with administrator privilege. * In the following instructions, "XXX" signifies your machine's name. Wait until the ON lamp stops flashing and remains lit.Ĭheck2 Make sure that the printer port is configured appropriately in the printer driver. While the ON lamp is flashing, the machine is initializing. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.Writing Error/Output Error/Communication ErrorĬheck1 If the ON lamp is off, make sure that the power plug is plugged in, then turn the machine on. We recommend you use paper other than A5 sized one to print documents with photos or graphics otherwise, the printout may curl and cause paper exit jams. When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. If you turned off the machine in step 1, all print jobs in the queue are canceled. Reload the paper, and press the machine's Black or Color button. If the paper tears and you cannot remove the jammed paper from the paper output slot, open the paper output cover to remove the paper. If you cannot pull the paper out from the paper output slot, try to pull the paper out from the transport unit. If you cannot pull the paper out, turn the machine off and turn it back on. Pulling the paper out forcibly from the front tray may damage the machine. Do not pull the paper out from the front tray even though you can see the jammed paper at the front tray.